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مياه الفيوم تخصص 4 خطوط تليفونية لتلقى شكاوى المواطنين

الفيوم: فاطمة رمضان

خصصت شركة مياه الشرب والصرف الصحي بالفيوم ٤ خطوط ما بين خطوط أرضية ومحمولة لتلقى شكاوى المواطنين "انقطاعات لمياه الشرب، انفجارات للخطوط،طفح وانسدادات للصرف الصحى، استعلام عن فواتير،جودة مياه الشرب" وذلك على مدى 24 ساعة بجانب إرسال الشكاوى عبر تطبيق التليفون المحمول الذى يتم تحميله من خلال الإنترنت.

وتناشد الشركة المواطنين داخل محافظة الفيوم الاتصال على الخط الساخن ١٢٥ من أى تليفون أرضى فى حال حدوث مشكلة تتعلق بمياه الشرب أو الصرف الصحى ويتم إستقبال كافة الشكاوى من خلال فريق عمل مدرب ويعمل بكفاءة عالية.. بجانب تسجيل المكالمات الخاصة بالشكاوى لمتابعة الموظف متلقى الشكوى وكيفية الرد ومعاملة العميل
كما ان هناك خطوط تليفونات محمولة لتلقى شكاوى المواطنين؛ وذلك تيسيرا على العملاء الذين ليس لديهم خطوط أرضية والارقام هى
/01208288834. 01208288854

وتم تفعيل خدمة الواتس آب على رقم 01275358538 لتلقى الشكاوى سواء مكتوبة أو صور او فيديو ويتم التعامل الفورى والمباشر معها.

ويتم رصد الشكاوى التى ترد عبر صفحة المركز الاعلامي للشركة على فيس بوك.

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