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٢١ شكوى فى لقاء خدمة المواطنين بشركة مياه الفيوم

14 يناير 2020

الفيوم : فاطمه رمضان

استقبل لقاء خدمة المواطنين الذى عقدته ادارة خدمة المواطنين بالادارة العامة للعلاقات العامة والتوعية بشركة مياه الشرب والصرف الصحي بالفيوم ٢١ شكوى متنوعة من المواطنين خلال لقاء اليوم الثلاثاء الموافق ١٤ يناير ٢٠٢٠ بمقرمحطة تنقية مياه الشرب بقحافة برئاسة المهندس عادل عبدالمنعم رئيس القطاع التجارى نيابة عن اللواء هشام درة رئيس الشركة

حيث تم بحث ٩ شكاوى تخص مواطنين غير قادرين على دفع ثمن المقايسات الخاصة بتوصيلة مياه الشرب وذلك من أجل معاينه منازلهم وتحويلهم للجمعيات الاهلية للدفع نيابة عنهم فى حال توافرت الشروط فى منازلهم وحالاتهم المعيشية

كما ناقش اللقاء ٨ شكاوى خاصة بتضرر المواطنين من ارتفاعات فى قيمة الفواتير حيث تم بحث المشكلة ومراجعة القراءات وحسابها مرة اخرى وامكانية تقسيط المديونيات فى حال ثبوت ان القراءة صحيحة

كما تم تحويل ٣ شكاوى للادارة العامة للرقابة والمتابعة من اجل اعادة معاينتها مرة أخرى على أرض الواقع والتأكد من صدق الشكوى من عدمة هذا بجانب تشكيل لجنة من قطاع المعامل والصرف الصحي وأخذ عينه من المياه لتحليلها للوقوف على مشكلة تسرب المياه أسفل منزل أحد المواطنين.

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